Terms and Conditions

Welcome to Invoke Concepts, where our utmost priority is your complete satisfaction, and we are dedicated to ensuring you have a delightful purchasing journey. We guarantee top-notch service and peace of mind throughout your experience with us.

Why Choose Invoke Concepts?

1. Local Support and Hassle-Free Warranty: We provide prompt local support, and our warranty process is straightforward and hassle-free.

2. Swift Response Time: Your inquiries are important to us, and we aim to respond to all messages within 24-48 business hours.

3. Premium Products: Our products are manufactured to meet premium specifications, featuring upgraded LED components and other cosmetic enhancements.

4. Efficient Delivery: With our streamlined processes, you can expect to receive your order within 7-10 business days.

Returns:

We understand that sometimes returns are necessary. Here are the guidelines for returns:

Defective Returns:

• Before determining that a product is defective, please make use of all troubleshooting methods and feel free to contact us with any questions or concerns.
• A return shipping label will be provided to facilitate the return process.
• Defective products must be returned for exchange or replacement.
• Upon receiving the product, we will test it for the specific defect reported by the customer. If the claim is valid, a full refund, including shipping costs (if any), will be credited back to you.
• If the return is due to fitting issues, we will request the customer to send the product back for our assessment. If the fitting is indeed faulty, we will issue a full refund or send a full/partial replacement set/piece. However, if the product has no fitting issue, only a 50% store refund will be issued, and any applicable fees will be deducted from the refund amount or the product will be returned to the customer with reshipping fees charged. Please note that Invoke Concepts is not responsible for any charges incurred during product installation.
• In case the returned product is damaged, a refund will not be issued.

Non-Defective Returns:

• Upon receiving the returned item, a full product refund will be issued.
• Please note that the original shipping fee is non-refundable.
• The buyer is responsible for return shipping.
• A 30% restocking fee will be charged to the buyer for non-defective returns.
• The returned product must be in new and resellable condition; otherwise, a 50% store credit will be issued.
• If the product returned is broken, damaged, or in a non-sellable condition, no refund will be provided.

Inspection Process:

If a customer claims that the product is defective and returns it to us, we will conduct a thorough inspection. If the product is found not to be defective, the customer will be responsible for all applicable fees, including shipping to and from the customer, and a 50% restocking fee will be charged. No exceptions will be made in this case.

At Invoke Concepts, we value your satisfaction and strive to provide the best service possible. Should you have any questions or need further assistance, do not hesitate to reach out to us. Thank you for choosing Invoke Concepts for your purchasing needs.

Requirements for Replacements at Invoke Concepts:

1. Notification of Defect: If you receive a defective product from Invoke Concepts, please notify us within 7 days of receipt.

2. Replacement Process: Once we receive your inquiry, we will aim to send a replacement within 24-48 hours if the item is currently in stock. If the item is out of stock, the replacement may take up to 90 days to be sent to you.

3. Troubleshooting and Documentation: To be eligible for a replacement, we require all customers to perform proper troubleshooting tests and document the entire process through video. Failure to follow the correct troubleshooting steps will result in the replacement not being issued.

4. Shipping the Defective Piece: After completing and documenting the troubleshooting steps, a replacement piece will be shipped to you immediately (if available). We will also provide a return shipping label for you to send the defective piece back to us. Upon receiving the defective piece, our team will test it again. If the item is found not to be defective, the warranty on future replacements for that product will be voided for the customer.

5. Required Information:

   • Clear pictures and videos showcasing the defect.
   • Video evidence demonstrating correct troubleshooting procedures.
   • The video should be in full resolution. For large video files, contact us at Contact@invokeconcepts.com, and we will provide an upload link for support.

6. Destroying Previous Piece: Once you receive the replacement piece or set, it is necessary to destroy the previous defective piece or set. We will require video and picture proof showing the damaged item’s destruction. Failure to provide this proof will disqualify you from receiving future replacements.

7. Processing Replacement: By providing the required information and completing the necessary steps, your replacement will be processed promptly.

Please Note: Depending on availability, the replacement piece may be either used or new.

If you have any further questions or need support with the replacement process, feel free to reach out to us. We are here to assist you. Thank you for choosing Invoke Concepts, and we value your satisfaction.

Product Exchange Policy at Invoke Concepts:

1. Eligibility for Exchange: Exchanges will not be issued for products that have been damaged, used, or modified. To be eligible for an exchange, the product must be in its original condition.

2. Shipping Costs and Fees: The buyer is responsible for covering all shipping costs, including the return shipping for the original item purchased and shipping for the exchanged product. Additionally, any associated fees, such as re-delivery fees, if applicable, will be the buyer’s responsibility.

3. Inspection and Refund Processing: Once we receive the returned product, our team will carefully examine it. After the examination, we will process the appropriate refund, as per our exchange policy.

If you have any questions or concerns regarding the product exchange process, please don’t hesitate to contact us. We are dedicated to ensuring your satisfaction with our products and services at Invoke Concepts. Thank you for your understanding and cooperation.

Warranty on Invoke Concepts Products:

At Invoke Concepts, we offer a warranty on our products to ensure your peace of mind. Please find the details of our warranty policy below:

1. Tail Lights Warranty: Tail Lights purchased from Invoke Concepts are covered by a *ONE YEAR WARRANTY from the date of purchase for the original buyer.

2. Other Products Warranty: All other products come with a 6-month warranty from the date of purchase for the original buyer.

3. Local Warranty: Our warranty is handled locally, meaning you won’t have to deal directly with the manufacturer. If you encounter any defects with the item, you can simply send it back to us, and in most cases, we will send you a replacement while allowing you to keep the originally purchased item.

4. Camry XSE Style Tail Lights: The Camry XSE Style tail lights come with a 6-month warranty only.

5. User Error Exclusion: Please note that our warranty does not cover products damaged due to user error or misuse.

6. Non-Transferrable Warranty: The warranty offered by Invoke Concepts is non-transferrable and applies solely to the original buyer.

7. International Orders Warranty: For international orders, including Hawaii, Alaska, Puerto Rico, Guam, and Canada, the warranty period ranges from 6 months to one year (restrictions apply). However, the customer will be responsible for covering shipping charges.

8. Headlight Warranty:

   The warranty does not cover Demon Eye low beam options in case of malfunctions, and we’ve also included a picture illustrating how to deactivate the Demon Eye feature if you no longer wish to use it.

If you have any questions or need assistance regarding our warranty policy, please don’t hesitate to reach out to us. Thank you for choosing Invoke Concepts, and we look forward to providing you with top-notch products and service.

Shipping Policy at Invoke Concepts:

We strive to ensure smooth and timely delivery of your orders. Here are the important details regarding our shipping process:

1. Apt/Condo Complex Deliveries: For customers residing in an apartment or condo complex, we will ship the order to the nearest UPS/FedEx store for your convenience. Please note that there may or may not be a pick-up fee associated with collecting the package from the store. Any pick-up fees incurred will be the responsibility of the customer.

2. Responsibility for Package Pick-up: If a package is shipped to the nearest FedEx location, it is the customer’s responsibility to track the package and collect it as soon as possible. Promptly retrieving the package is essential to avoid any issues with delivery.

3. Re-Shipping Charges: In the event that the package is returned to us due to the customer’s failure to pick it up from the FedEx location, the customer will be responsible for paying for the shipping again if they wish to have the package re-shipped. Alternatively, if the customer prefers a refund, we will issue the refund, deducting the original shipping charges from the total paid amount.

Please be sure to provide accurate shipping information to avoid any delays or additional charges. If you have any questions or concerns regarding our shipping process, feel free to reach out to us. Thank you for choosing Invoke Concepts, and we are committed to providing you with a pleasant purchasing experience.

Custom Production Items Policy at Invoke Concepts:

At Invoke Concepts, we offer customization options for certain items to meet your specific needs. Please be aware of the following policy regarding custom production items:

1. Non-Refundable After Production Starts: Once production begins on custom ordered parts, all custom items become non-refundable. This means that after you have placed an order for a custom item and production has commenced, we cannot offer refunds or cancellations for that specific item.

2. No Cancellation Opportunity: Once a custom made item has been produced and ordered, there is no possibility for cancellation. We encourage you to carefully review your custom order before placing it to ensure accuracy and satisfaction.

We take great care to fulfill custom orders according to your specifications and to deliver high-quality products. However, due to the unique nature of custom production, we must adhere to this policy to manage the complexities involved in customization.

If you have any questions or concerns about our custom production items policy, please don’t hesitate to reach out to us. We are here to assist you and ensure your experience with Invoke Concepts is exceptional. Thank you for choosing Invoke Concepts for your customized needs.

Receiving/Accepting Your Product Policy at Invoke Concepts:

We want to ensure that you have a smooth and satisfactory experience when receiving and accepting your product. Please follow these guidelines:

1. Pre-Installation Inspection: Before proceeding with the installation, please carefully inspect the product for any damage or issues. If you notice any damage, you must inform us within 7 business days of receiving the delivery. Failure to report damages within this timeframe will be considered a user error.

2. Check for Defects: Examine the product for any cracks, gouges, crushed corners, or missing items before installation.

3. Documenting Damage: If you observe any damage to the product’s packaging, please take clear pictures of the shipping label, the outside and inside of the box, and the broken content. These pictures will be necessary for processing any claims related to shipping damage. Please ensure that you send these pictures to us promptly to avoid claim denials.

4. Post-Installation Claims: Once the product is installed, any claims related to damage or physical imperfections will not be accepted. Therefore, it is crucial to thoroughly inspect the product before installation.

5. Retaining Damaged Product: If the product received is damaged, it is essential to retain the damaged product for up to 30 days. This retention period may be required if the carrier wants to inspect or pick up the product as part of the claims process.

By following these guidelines, you can help us expedite any necessary claims and ensure that you receive the best possible service and resolution.

If you have any questions or concerns about receiving and accepting your product, please feel free to reach out to us. We value your satisfaction and are here to assist you throughout the process. Thank you for choosing Invoke Concepts for your product needs.

Pictures Needed for UPS & FedEx Claims at Invoke Concepts:

In the unfortunate event that you receive a damaged package from UPS or FedEx, we want to ensure a smooth claims process. To facilitate the claims procedure, we require a minimum of 7 pictures, meeting the following criteria:

1. Damaged Merchandise Inside the Box: Take a clear picture displaying the damaged merchandise inside the box exactly as it arrived to you.

2. Packaging Material: Provide a picture showing the packaging materials used, such as bubble wrap, Styrofoam, or any other protective materials.

3. Damaged Item Outside of the Box: Capture a close-up picture of the damaged item outside of the box.

4. Shipping Label: Include a close-up photograph of the shipping label, ensuring the tracking number is visible.

5. Box Manufacturer’s Certificate (BMC) – If Available: If applicable, take a close-up photo of the box manufacturer’s certificate (BMC).

6. Top and Two Sides: Provide a picture displaying the top of the box and two adjacent sides.

7. Bottom and Opposite Sides: Capture a photo displaying the bottom of the box and the opposite sides.

These pictures are vital in supporting your UPS or FedEx claim and will help expedite the process for resolution. We understand the inconvenience caused by damaged shipments and are committed to assisting you throughout the claims procedure.

If you have any questions or need further guidance on the claims process, please don’t hesitate to contact us. We are here to ensure your satisfaction and address any concerns you may have. Thank you for your cooperation and understanding.

Shipping Insurance Upon Checkout:

During checkout, we offer shipping via UPS/FedEx Ground or USPS Priority Mail. We strongly recommend purchasing optional shipping insurance for your package to safeguard against theft and damage. If you choose not to buy shipping insurance and your item is stolen, lost, or damaged during transit, please be aware that “WE” Invoke Concepts WILL NOT BE RESPONSIBLE, and you will need to file a claim independently with UPS or USPS. It is important to note that shipping insurance does not cover user errors or damages resulting from installation.

Import Duties for International Customers:

For international customers, please be aware that you are responsible for any import duties or customs fees that may apply to your package when shipping internationally.

Delivered Yet No Package:

If you receive a “delivered” status on your package tracking through UPS or USPS but have not actually received the package, follow these steps to address the issue:

1. File a police report with your local police station.

2. After filing the report, send the official copy of the police report to Contact@invokeconcepts.com, along with your Order #.

3. Invoke Concepts will submit the report to the carrier to complete the claim process.

4. You will have the option to receive a new package if it is in stock or receive a full refund once the claim process is completed.

Please note that in some cases, USPS packages might show as “delivered” but may take a few days to arrive at your door. If you are missing a USPS package, we recommend waiting a few days before proceeding with the above steps, as the package may still be en route to you.

As-Is Clearance and Open Box Products:

For products listed under the AS-IS or Clearance section, all sales are final. No refunds, returns, or exchanges will be allowed. Please carefully review the product description before making your purchase.

Product Exchange:

Exchanges will not be issued for products that have been damaged, used, or modified. The buyer is responsible for covering all shipping costs, including return shipping for the original item purchased and shipping for the exchanged product, along with any other associated fees, including re-delivery fees, if applicable. Once we receive the returned product, we will examine it and process the appropriate refund, which should be completed within 1-10 business days, depending on the payment method.

Installation for Invoke Concepts Products:

All our products are aftermarket, and while they may or may not come with installation instructions, we provide installation instruction videos for most of our products, with more to come in the future.

Professional installation is necessary for our products. Be cautious with all plastic tabs during installation. For any questions or concerns, please reach out to us at Contact@invokeconcepts.com  Before installing Invoke Concepts products, ensure that your car’s ignition is not engaged. We highly recommend using masking tape to protect your vehicle’s paint during the installation process. Keep in mind that aftermarket products may require minor adjustments to achieve a perfect fit.

If you have any inquiries or need further assistance, feel free to contact us. Thank you for choosing Invoke Concepts, and we look forward to providing you with high-quality products and exceptional service.

Fog/Condensation Inside the Tail Lights:

Please be aware of the following information regarding fog or condensation inside the tail lights of aftermarket products:

1. Fog Buildup: All our aftermarket tail lights are designed to be breathable, allowing air to pass through to prevent the lens from cracking from the inside. If you notice fog building up inside the taillights, there is no cause for concern. This fog will naturally dissipate as the vehicle returns to normal temperatures.

2. Condensation Coverage: If you observe condensation inside your tail lights, such as water or water droplets, this issue is covered under warranty. Please contact us promptly to resolve the condensation problem.

Our goal is to provide you with high-quality products and excellent service. If you experience any issues with fog or condensation inside your tail lights, do not hesitate to reach out to us. We will be more than happy to assist you in resolving the matter.

Thank you for choosing Invoke Concepts. We appreciate your trust in our products, and we are committed to ensuring your satisfaction.

Policy For Carbon Fiber Products:

Upon purchasing a Custom-Order item, you acknowledge that you have read and comprehended the entire policy outlined here. When placing a Custom Order, you are securing a bespoke item crafted exclusively for you. A confirmation indicating that your order is ‘In Process’ will be received and maintained until the item is shipped.

Important Information:

1. Please note that purchases are non-refundable. In the event that the waiting period significantly surpasses the estimated time and you opt to cancel your order, a 30% restocking fee will be applied, resulting in a 70% refund of the total order amount—no exceptions.
   
2. Anticipated delivery time for Interior Carbon: Estimated 12-16 weeks.
3. Anticipated delivery time for Exterior Carbon: Estimated 16-20 weeks.
4. Opting for Route Coverage ensures a full refund in the event that your order is damaged or lost during transit to you or us. (Damage policies for Freight Products remain applicable as specified on the product pages.)
5. All items are supplied with a clear coat from our manufacturer. Please refer to our warranty policy below for details on coverage specifications. Please note that we do not cover issues such as delamination, bubbling, or damage caused by heat. In the event of significant quality issues identified within 30 days of delivery, a partial refund of $75-100 will be provided to assist with necessary repairs.
6. For Custom-Order acquisitions of Hoods, Bodykits, Bumpers, Trunks, and Fenders, your item will be delivered in a substantial wooden crate box. Due to its weight, we strongly advise having two individuals handle the item for safety precautions.

In conclusion: We deeply value your business and uphold a commitment to absolute transparency with our customers. As a small business, we hold every customer’s hard-earned investment in high regard. We kindly request that you proceed with a Custom-Order Purchase only if you agree to our policy. While we won’t be responding to emails seeking frequent updates, you are welcome to reach out for an update after the 16-week mark. Rest assured, we’ll contact you once your order is unpackaged and ready for palletized shipping. For updates or communication, please refer to the instructions on our Contact Us page. Thank you, and may you be blessed! Professional installation is highly recommended/required.

DISCLAIMER: We proudly boast numerous testimonials attesting to the superior fitment of our products compared to other brands. After months of diligent search, we have aligned ourselves with top-tier manufacturers specializing in Carbon Fiber products. Our commitment to Quality & Fitment is unwavering, yet it’s essential to recognize that any aftermarket product may/will differ from OEM-like fitment. Handmade products vary, and some modifications may be necessary for installation, including the possibility of drilling holes for a proper fit. We strongly advise Professional Installation for all our exterior carbon fiber products.