FAQ
Here we have collected the most frequently asked questions. Please read them before contacting support.
Shipping Information
What shipping methods are available?
Due to often large packages required to ship items of this size we only offer ground shipping through Fedex and UPS. Along with this we offer the option to buy insurance on all products.
If a customer would like faster shipping they would have to contact us and pay the extra fees.
Do you ship internationally?
Currently we can get some items shipped internationally but you have to contact us varying on each item what is cost effective to ship internationally. Our team will do our best to work with your needs.
How might I obtain an estimated date of delivery?
Once payment is processed and we drop off the item to the shipping companies we will provide the customer with their tracking number. By that point shipping should be fairly accurate through the shippers site.
As far as a estimate before purchase you can contact us and we can figure that out or you can input the information into Fedex or UPS to get a general estimation.
Can I split my order to ship to different locations?
As of now we do not allow split orders all items must go to the same location to help avoid scammers claming failure of delivery.
Payment Information
What payments methods are available?
Current payment methods are Paypal, Affirm, & Stripe
Can I split my payment?
Only if allowed by the given payment portals
Orders And Returns
How do I return or exchange an item?
Some custom items are non refundable and non returnable. for smaller items returns are welcome just reach out to the customer service on our phone or our social media pages.
How do I cancel an order?
Cancellation can done by contacting us and we can have the money refunded and the order canceled if done before the item is shipped. This only applies for smaller items. For custom parts once production of the product has begun refunds are not available.
